Frequently Asked Questions
What fields can be placed in the Jira issue create screen?
A select field populated by
Field Option Sync and an
asset field is supported in the issue create screen of Jira. Other fields are no yet supported due to cloud limitations.
What fields can be placed in the JSM portal view and create request screen?
All fields are supported in the JSM customer portal and create request screen. A good combination is the
search field with the
info panel. For more information about field placements see also Compare Use Cases
Why the limit of 2000 values in the field option sync ?
At around 2.000 entries the dropdown performance in the issue view starts to decrease drastically. It also depends on the machine you are testing it on, so make sure your user-base can use it properly. For more information about field limitations see also Compare Use Cases
Which IP’s do I have to whitelist ?
external data access your infrastructure, please whitelist the following IP addresses:
How do I access the organizations field from Jira Service Management in a context filter