Frequently Asked Questions

What fields can be placed in the Jira issue create screen?

A select field populated by Field Option Sync and an asset field is supported in the issue create screen of Jira. Other fields are no yet supported due to cloud limitations.

What fields can be placed in the JSM portal view and create request screen?

All fields are supported in the JSM customer portal and create request screen. A good combination is the search field with the info panel. For more information about field placements see also Compare Use Cases

Why the limit of 2000 values in the field option sync ?

At around 2.000 entries the dropdown performance in the issue view starts to decrease drastically. It also depends on the machine you are testing it on, so make sure your user-base can use it properly. For more information about field limitations see also Compare Use Cases

Which IP’s do I have to whitelist ?

To let external data access your infrastructure, please whitelist the following IP addresses:

  • 23.20.133.116

  • 3.223.177.5

How do I access the organizations field from Jira Service Management in a context filter

{$.issue.fields.customfield_100XX[0].name}
CODE
$.results[?(@.Name=='{$.issue.fields.customfield_100XX[0].name}')]
CODE