Jira Service Management comment filter

On the configuration page you have the option to filter comments before they are used to calculate and generate the custom fields.

You have the following options:

  • All comments – uses all comments available (default)

  • Public comments only – only use the comments marked as public in Service Management

  • Exclude public comments – exclude the comments marked as public in Service Management

JSM specific fields

The app has two JSM specific fields to differentiate between internal and public comments:

  • internal comment count 

  • public comment count

These fields are helpful in case you want to measure internal or public comments in some way.