Available Work Item Fields

After the sync process is finished you can use the following available custom fields. They can be used in JQL queries, within an work item search as a column or on any screen you see fit.

1. comment count 
   The amount of comments a work item has

2. internal comment count
   This is a JSM specific field and holds the amount of comments marked as internal within a work item

3. public comment count
   This is a JSM specific field and holds the amount of comments marked as public within a work item

4. agent reply count
   This is a JSM specific field and holds the amount of public comments by all agents within a work item

5. customer reply count
   This is a JSM specific field and holds the amount of comments by the customer within a work item

6. last comment 
   The last comment of a work item as text. (maximum 255 characters)

7. last commenter 
   The display name of the user posting the last comment

8. last comment date
   The date of the last comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

9. last commenter is assignee 
   Is set to 'true' if the last commenter is also the assignee

10. last commenter is reporter 
    Is set to 'true' if the last commenter is also the reporter

11. last commenter is creator 
    Is set to 'true' if the last commenter is also the creator of the work item

12. last commenter is customer
    Is set to 'true' if the last commenter is also a customer

13. last comment is agent response
    Is set to 'true' if the last comment is public and by an agent account

14. last comment is internal
    Is set to 'true' if the last comment is an internal comment not visible to the customer

15. last assignee comment date
    The date of the last comment by the assignee. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

16. last agent response date
    The date of the last public agent response. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

17. last customer comment date
    The date of the last customer comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

18. first comment 
    The first comment of a work item as text. (maximum 255 characters)

19. first commenter 
    The display name of the user posting the first comment

20. first comment date
    The date of the first comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

21. first commenter is assignee 
    Is set to 'true' if the first commenter is also the assignee

22. first commenter is reporter 
    Is set to 'true' if the first commenter is also the reporter

23. first commenter is creator
    Is set to 'true' if the first commenter is also the creator