After the sync process is finished you can use the following available custom fields. They can be used in JQL queries, within an issue search as a column or on any screen you see fit.

  1. comment count 
    The amount of comments an issue has

  2. internal comment count
    This is a JSM specific field and holds the amount of comments marked as internal within an issue

  3. public comment count
    This is a JSM specific field and holds the amount of comments marked as public within an issue

  4. agent reply count
    This is a JSM specific field and holds the amount of public comments by all agents within an issue

  5. customer reply count
    This is a JSM specific field and holds the amount of comments by the customer within an issue

  6. last comment 
    The last comment of an issue as text. (maximum 255 characters)

  7. last commenter 
    The display name of the user posting the last comment

  8. last comment date
    The date of the last comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

  9. last commenter is assignee 
    Is set to 'true' if the last commenter is also the assignee

  10. last commenter is reporter 
    Is set to 'true' if the last commenter is also the reporter

  11. last commenter is creator 
    Is set to 'true' if the last commenter is also the creator of the issue

  12. last commenter is customer
    Is set to 'true' if the last commenter is also a customer

  13. last comment is agent response
    Is set to 'true' if the last comment is public and by an agent account

  14. last comment is internal
    Is set to 'true' if the last comment is an internal comment not visible to the customer

  15. last assignee comment date
    The date of the last comment by the assignee. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

  16. last agent response date
    The date of the last public agent response. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

  17. last customer comment date
    The date of the last customer comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

  18. first comment 
    The first comment of an issue as text. (maximum 255 characters)

  19. first commenter 
    The display name of the user posting the first comment

  20. first comment date
    The date of the first comment. This field is usable in JQL with date functions like startOfMonth() or -4wand is sortable.

  21. first commenter is assignee 
    Is set to 'true' if the first commenter is also the assignee

  22. first commenter is reporter 
    Is set to 'true' if the first commenter is also the reporter

  23. first commenter is creator
    Is set to 'true' if the first commenter is also the creator