How to Create an Automation for Matching the Reporter Email
1. Preparation, create an explicit custom field for this purpose
You need a custom field where the email should be stored later. If you don't have one yet, you can create a new custom field as follows:
Settings > Issues > Custom field > Create custom field
Field Type: Short text
Name: “EDReporterEmail” (in our example)
Hint: make sure that nothing is selected in the screen selection, so that the email is not visible to others.
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2. Create a new automation
In the Jira project, go to JIRA Automation and create a new rule:
Project Settings > Automation > Create rule
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If this is the first rule, then you will first receive a tutorial. You can go through the tutorial or skip it.
New Trigger
Select "Issue created".
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Confirm your selection with “Save”
Add component
Select “New action”.
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New Action
Select “Edit issue”.
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Edit issue
Find and select the custom field where the email should be set. In our example "EDReporterEmail".
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Set the field value:
{{reporter.emailAddress}}
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After saving assign a name for this automation and turn it on.
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From now on, the email of the reporter is in the custom field for newly created issues and can be used in external data.
$.issue.fields.customfield_XXXXX