Our goal is to provide you with a quick and easy solution to merge two or more tickets into one. Please get in touch if you have any questions or concerns. Your feedback and ideas help us to improve Merge Agent for Jira for you and other customers. Thank you!

Merge two issues along with their description, comments and attachments

Navigate to the source issue you want to merge.

  1. Click ••• > Merge

  2. Enter the target issue key

  3. In the “Append Fields” section select “Description from …”

  4. Check “Attachments” and “Comments”

  5. Click “Merge”

Merge and transition two issues in Jira Service Management

Read more about Merge Agent for Jira


Our customers love Jira Service Desk. It’s easy to use and powerful. But it needs some care. If you work with JSD the following story might sound familiar to you. Everything is fine in the beginning. Customer requests come in, you answer or solve them. But over time, your service desk is getting mo...

Open link