How to Delete Jira's Issue History for Security & Compliance with Deep Clone for Jira

Jira’s immutable issue history is invaluable for tracking changes, ensuring accountability, and maintaining a clear audit trail. However, for external facing Jira Service Management (JSM) projects or Jira projects that that handle sensitive or regulated data, this feature can become a compliance challenge.

The Compliance Challenge

Many data protection regulations—including GDPR, CCPA, and others—impose strict data retention policies, requiring organizations to remove personal identifiable information (PII) after a certain period. In Jira, even after deleting PII from issue fields, it remains in the issue history, creating a security and privacy risk.

Unfortunately, Jira does not provide an option to erase specific entries from issue history, leaving teams with only one solution: deleting the issue entirely. But what if the issue contains valuable information that still needs to be retained?

The Solution: Deep Clone for Jira

This is where Deep Clone for Jira comes in. While Deep Clone is typically used to create precise duplicates of issues, it also presents a powerful workaround for secure data removal.

How It Works:

1. Remove all PII or sensitive data from the original issue.

2. Clone the issue using Deep Clone for Jira.

   • You can also preconfigure a Preset to quickly clone issues with only required data.

3. Delete the original issue, ensuring that no PII remains in Jira’s issue history.

Why Deep Clone for Jira?

• Bypasses Jira’s immutable history – The cloned issue will not retain past history entries.

• Maintains workflow continuity – Retain critical issue data without exposing sensitive information.

Deep Clone for Jira is the most powerful cloning solution for Jira Cloud, enabling teams to bulk clone, move issues between projects or instances, and preserve necessary data while ensuring compliance with security and privacy regulations.