JSM Create Request
Search fields & info panels can be used in the Jira Service Management create request. Then can also be combined into complex use cases like nested / dependant searches and info panels.
While in the create request screen only user
values can be accessed and used for dependancies. Other issue values can only be used after the ticket is created.
Customer Portal - Create Request
To enable a search field or info panel in the create request you have to enable the Enable JSM Create Request
option in the field configuration.
In this image you see a search field in combination with an issue panel to show details about the selected value.
Customer Portal - Issue View
The values selected in the create request will be saved to the issue like a normal search field and be readonly for the customer.
Limitations
Only user
values and values of other Search Fields
can be accessed and used for dependancies in the create request screen. Other issue values can solely be used after the ticket is created.
Positioning of a Search Field
or Info Panel
is always at the bottom of the request form due to cloud limitations.
Unauthenticated customers are currently not supported and are unable to view the fields.