How to Automatically Update External Data Dependant Fields Without an Issue Update

Values of External Data for Jira Dependant Fields are usually only recalculated if the issue is updated. Sometimes you might want to have values to update without actually any user triggering a change and notification emails being sent.

We can achieve this by using a looping transition and a Jira Automation.

1. Create a looping transition in the relevant workflow(s). (Only required if there isn’t already an existing path to transition the issues to the same status.)

   1. Select Add Transition

   2. Select From status, then select Any status for the action to be available from all statuses, or select the specific status you want to loop.

   3. Select To status, and choose To itself.

   4. Give the transition a name, then select Create.

2. Create a Jira Automation.

   1. Select a Scheduled trigger and configure it to a suitable schedule for your use case.

   2. Select Run a JQL search […] and enter a JQL that includes all issues that you want to have updated. Additionally, unselect Only include work items that have changed […].

      

   3. Add a Transition work item action.

   4. Select Same status (loop) for Destination status.

   5. Turn the rule on.

Now the Automation will run on your configured schedule and trigger an update for the External Data Dependant Fields, without actually having to make any changes to the issue and avoiding unnecessary notifications.