The license size is chosen by the Atlassian Marketplace, based on the number of Jira or Confluence users. If you’re using multiple Jira products (e.g. Jira Software and JSM) on a single instance, the higher license size will be counted.
If you have not yet installed our app, you can check the license size by navigating to the “Find new apps” page and search the app you’re interested in. The license size will be shown in the upper right-hand corner:
If you have already installed our app, the license size is shown on the “Bill estimate” page:
We’re currently unable to change the license size for individual customers, as they are determined by the Atlassian Marketplace.
More details are explained in the Atlassian Marketplace licensing terms.
Our apps are priced per user and month within the different user tiers within the Atlassian Marketplace:
Fixed $5 for Jira/Confluence instances with up to 10 users
For instances with more than 10 users:
$0.50 - $0.95 per user (depending on the app) for the first 100 users
$0.40 - $0.75 per user between 101 and 250 users
$0.10 - $0.40 per user above 251 users in various user tiers
For example, for a license with 300 users and an app priced with $0.75 (1-100), $0.65 (101-250) and $0.40 (251-1000 users), pricing would be calculated as follows:
100 * $0.75 = $75.00 for the first 100 users
150 * $0.65 = $97.50 for users 101-250
50 * $0.40 = $20.00 for users 251-300
The total price would be $75.00 + $97.50 + $20.00 = $192.50 per month.
When paying annually, the price would be 10 * $192.50 = $1925.00 per year.
Your individual price is also shown next to the “License size” as explained above.