Selecting Assets in Service Requests
Once a Jira Service Management project has been configured for using Snipe-IT for Jira, and JSM portal request types have been selected, it is possible to select assets for the configured Fields when creating a request of the selected types.
This works for both Company-Managed and Team-Managed service projects.
When searching for assets, each string needs to have at least 3 characters. Strings are divided by spaces and each string needs to have 3 characters to be considered. E.g. “abc” works, while “ab c” doesn’t work. Also, “abc d” will be the same results as “abc”. The string with less than 3 letters is being ignored.
