Search fields can be placed in the following sections of the issue view:

  • Glance (right side)

  • Content View (left side)

In addition to the placement in the issue view, you can use the option Enable in Create Request to display the search field in the customer portal at the time of creation:

Glance (right side)

Glance will display your search at side bar on the right.

Click on External Fields to switch to the search box.

The Glance (right side) placement is also supported in the Jira mobile app.

Content View (left side)

By selecting Content View your External Data search will be placed in the main frame.

You might need to activate the External Data field by clicking on the External Data icon (as shown below) in order for the search to appear:

Note: You can skip the step above and have all fields with Content View shown in the main frame automatically, by activating the option Always present Content View in the settings tab of the app: