Search fields can be placed in the following sections of the issue view:
Context (right side)
Content View (left side)
In addition to the placement in the issue view, you can use the option
Enable in Create Request to display the search field in the customer portal at the time of creation:
Due to cloud limitations for connect Apps a search field cannot be placed on in Jira Create Issue Screen.
Context (Right Side)
Context will display your search at side bar on the right.
External Data to open the context box.
The Context (right side) placement is also supported in the Jira mobile app.
Content View (Left Side)
Content View your External Data search will be placed in the main frame.
You might need to activate the External Data field by clicking on the External Data icon (as shown below) in order for the search to appear:
Note: You can skip the step above and have all fields with
Content View shown in the main frame automatically, by activating the option
Always present Content View in the settings tab of the app: