Merge Agent for Jira

Merge Agent simplifies the process of combining Jira work items and any work item content. This work item merger (Issue merger) consolidates duplicate customer requests within spaces and Service Desks. Efficient Queue and Backlog Management for Jira Service Management (JSM).

Our goal is to provide you with a quick and easy solution to merge two or more tickets into one.

Key Features

Merge Jira Tickets Across Spaces and Work Types

Merge Jira work items from different spaces and across various work types seamlessly.
Keep your Jira environment organized by consolidating related tasks.

Merge and Transition two Work Items in Jira Service Management.

Resolve or close duplicate customer requests easily while merging.
Keep Jira Spaces, Queues and Service Desks in order.
Merge and transition during customer support or reorganizing backlogs.

Field and Custom Field Merging

Merge fields and custom fields, ensuring that essential information is retained.
Customize the merged work item to meet your specific requirements.

Attachments and Comments

Merge attachments and comments from source work item into the target work item.
Automatically synchronizes new comments from source work items into target work items.
Maintain a comprehensive record of discussions and files.

Work Item Links, Votes and Watchers

Merge work item links, votes and watchers.
Preserve relationships and engagement around the merged work item.

Video Tutorial

https://www.youtube.com/watch?v=zXgLyawkTrY

If you can’t watch the video in full screen mode, click here to open it in a new tab.

Do you Have Questions or Feedback?

Please get in touch if you have any questions or concerns. Your feedback and ideas help us to improve Merge Agent for Jira for you and other customers. Thank you!