Merge Agent for Jira

Merge Agent simplifies the process of combining Jira issues and any issue content. This Issue merger consolidates duplicate customer requests within Projects and Service Desks. Efficient Queue and Backlog Management for Jira Service Management (JSM).

Our goal is to provide you with a quick and easy solution to merge two or more tickets into one.

Key Features

Merge Jira Tickets Across Projects and Issue Types

• Merge Jira issues from different projects and across various issue types seamlessly.

• Keep your Jira environment organized by consolidating related tasks.

Merge and Transition two Issues in Jira Service Management.

• Resolve or close duplicate customer requests easily while merging.

• Keep Jira Projects, Queues and Service Desks in order.

• Merge and transition during customer support or reorganizing backlogs.

Field and Custom Field Merging

• Merge fields and custom fields, ensuring that essential information is retained.

• Customize the merged issue to meet your specific requirements.

Attachments and Comments

• Merge attachments and comments from source issues into the target issue.

• Automatically synchronizes new comments from source issues into target issues.

• Maintain a comprehensive record of discussions and files.

Issue Links, Votes and Watchers

• Merge issue links, votes and watchers.

• Preserve relationships and engagement around the merged issue.

Video Tutorial

If you can’t watch the video in full screen mode, click here to open it in a new tab.

Do you Have Questions or Feedback?

Please get in touch if you have any questions or concerns. Your feedback and ideas help us to improve Merge Agent for Jira for you and other customers. Thank you!

Read More