Clone Jira Work Item With Custom Fields

It is possible to clone Custom Fields with Deep Clone for Jira. If some Custom Fields weren’t cloned, you can try the following solution.

Solution

• The Custom field must be configured in both spaces (projects).

• The name of the Custom field must match in both spaces (projects) if you clone between company-managed (classic) and team-managed (next-gen) spaces (projects).

Known Limitations

• Completed Sprints

• Some Custom Fields are automatically set by Jira and cannot be edited by Deep Clone:

  • "Date of First Response"

  • "Username of last updater or commenter"

  • "Domain of Assignee"

  • "Domain of Reporter"

  • "Number of attachments"

  • "Number of comments"

  • "Last public comment date"

  • "Last commented by a User Flag"

  • "Participants of a work item"

  • "Days since last comment"

• Some custom fields can not be cloned:

  • "Development" - Is set by the respective development tools integration of the Jira space (project).

  • "Rank" - The work items can be ranked automatically by checking "Rank cloned work items" in the clone dialog.

  • Forge read-only fields are set by the respective Forge applications and cannot be edited by Deep Clone.

• Some Jira Service Management fields can only be cloned with restrictions:

  • JSM "Request Type” - Only supported with “Immediately clone work item” and if the work type stays the same (JSM limitation).

  • JSM "SLAs" - Automatically set by JSM

  • JSM "Approvals" - Can only be set by JSM. Get in touch with us, if you need to clone this field.

  • JSM "Satisfaction" and "Satisfaction date" - Can only be set by JSM

  • JSM "Request language" - Can only be set by JSM

• Disabled options in select lists cannot be cloned at the moment.

• To clone values of Components or the Jira Work Management Category field, the options need to exist in the target space (project).