Deep Clone for Jira can be used for cloning issues from one Jira Cloud instance to another.
Both instances need to have Deep Clone for Jira installed
The user triggering the clone shall have access to the target instance and the appropriate permissions to create issues
For setting up instance clone, admin permissions are required on both instances
Setting up Instance Clone
Follow the instructions below to configure instance clone from e.g.
Ensure you have admin permissions in both instances
first-instance.atlassian.net, go to Apps > Manage your Apps > Deep Clone > Instance Clone
Click on Add new target instance and enter the complete URL of the target instance, i.e.
Generate a binding key
Follow the instructions in What comes next? to finish connecting the two instances. If there is an error while submitting the key on the second instance, please generate another key and closely verify that the provided URL is correct
first-instance.atlassian.netis now able to clone to
second-instance.atlassian.net. The other way around can be setup by clicking on Add as target instance on
second-instance.atlassian.net. Both instances are able to disable this connection at any time
In the Clone dialog, you can now select Clone to another instance… in the Target Project dropdown to clone from one instance to the other
Cloning Reporters, @ Mentions, and Other User Values Between Instances
Deep Clone for Jira is able to clone user values between Jira instances, if the Jira user is available in both instances and connected to the same email address.
What happens if a Jira user is not available in the target instance?
If the reporter is not available in the target instance, Deep Clone sets the user who performed the clone as reporter.
If the assignee is not available in the target instance, Deep Clone sets the default assignee in the clone.
If the commenter is not available as a user, the creator of the comment is “Deep Clone for Jira”. A web-link to the user of the original issue in the source instance is provided, to track who originally created the comment.
If you clone a comment with a @ mention, the user will be displayed as “unknown user” or “user”.
There are additional considerations when cloning across instances:
Request types and Issue types need to be available in the target project