With our app, you can link your Snipe-IT assets to Jira issues. To make the asset field visible in specific Jira issues you need to add an asset (custom) field. Setting up this field varies between team-managed and company-managed.
Team-Managed Service Management Project
Go to Project > Project settings > Request types
Select the request type where you want to add the asset field.
Add/configure the External asset platform field
in the “agent view”
Scroll down to find the External asset platform field (e.g. under Hide when empty)
Drag and drop the External asset platform field to the context where it should be shown (e.g. Context fields)
to the “request form”
Select the tab Request form
Click Add a field next to Visible fields
Select your asset field
By default, a Linked assets custom field is created that can be added to any screens where assets are being used.
Go to Jira settings > Issues
On the sidebar select Custom fields under the Fields category
Search for “asset”
Click on the Action menu ···
Associate the field Linked assets to the desired screen(s)
Sometimes it happens that the custom field was not created automatically. If you can’t find the custom field Linked assets, you can create it on your own following these steps.