Making the External Data Work Item Panel Visible for Specific or All Work Items in a Space
External Data for Jira Fields is migrating to the Atlassian Forge Platform. You can learn more about this change in our Statement Regarding Forge Transition.
What’s Changing
Previously, the External Data Work Item Panel (on the left side of the work item view) could be configured to always be visible directly within our app settings.
After the migration to Forge, the panel will be hidden by default and can no longer be controlled from our app. Instead, Jira Admins are responsible for enabling its visibility.
To make the transition smoother for existing configurations, the Forge panel will not be activated automatically until 31 January 2026. Only customers who currently have active Work Item Panel configurations in the app need to perform this migration. During this transition period, you can plan the switch and manually enable the new Forge panel from the External Data app configuration section.
How to Make the External Data Forge Panel Visible
As a Jira Admin, you can enable the panel either for a single work item or all work items within a space.
Navigate to any work item where the panel should be visible.
Click the Apps Icon at the top of the work item view.
Select External Data from the list.
The panel is now visible to all users for this specific work item. To enable the panel for all work items, open the panel menu (three-dot menu).
Select Show for all work items. This enables the panel across all work items within the current space.
